Frequently Asked Questions

We repair desktops, laptops, all-in-one PCs, and Macs from all major brands including Dell, HP, Lenovo, Apple, ASUS, Acer, and more. Whether it is a hardware issue, software problem, or virus infection, our certified technicians can handle it.

Most standard repairs are completed within 24 hours. Complex issues like data recovery or motherboard repairs may take 2-3 business days. We always provide an estimated timeline after our free diagnostic assessment.

Yes! We offer both on-site visits for homes and businesses, as well as remote support for software-related issues. On-site support is available within a 25-mile radius of our shop. Remote support is perfect for virus removal, software troubleshooting, and system optimization.

If we cannot fix your computer, you do not pay for the repair labor. The diagnostic fee is always waived if you proceed with a repair. You only pay for parts if they were ordered specifically for your device and cannot be returned.

Our standard diagnostic is $49, which is fully waived if you proceed with the recommended repair. The diagnostic includes a complete hardware and software assessment, plus a detailed report of findings and recommended solutions.

Absolutely. All repairs come with a 90-day warranty covering both parts and labor. If the same issue reoccurs within 90 days, we will fix it at no additional cost. Some premium services include extended warranties up to 1 year.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, cash, and digital payments including Apple Pay, Google Pay, and PayPal. Payment is due when you pick up your repaired device.

Never. We believe in complete transparency. Before any work begins, you will receive a detailed quote with all costs clearly itemized. No surprises, no hidden charges — ever.

Your data security is our top priority. We never access, copy, or view your personal files without explicit permission. All technicians sign strict confidentiality agreements. We also recommend backing up your data before any repair, and we offer backup services if needed.

In many cases, yes. We have specialized tools and clean-room partnerships for advanced data recovery. Success depends on the extent of the damage, but our success rate for data recovery is over 85%. We will always provide an honest assessment before attempting recovery.

Yes. If you choose to recycle or dispose of an old device through us, we perform a certified secure data wipe using Department of Defense (DoD) 5220.22-M standards. You will receive a certificate of destruction for your records.

You can book online through our appointment scheduler, call us at (440) 678-6615, or walk in during business hours. Online booking is the fastest way to secure your preferred date and time slot.

Yes, you can cancel or reschedule up to 24 hours before your appointment with no penalty. Same-day cancellations may incur a $25 fee. Just call us or use the confirmation email link to make changes.

Please bring your power adapter/charger. If your issue is related to a specific peripheral (printer, external drive, etc.), bring that too. You do not need to bring the original box or manuals. For password-protected devices, please provide the password or be available to enter it.

We are open Monday through Saturday, 9:00 AM to 7:00 PM. We are closed on Sundays and major holidays. For urgent after-hours support, business-tier customers have access to our emergency hotline.

We do not sell new computers, but we do stock common replacement parts like RAM, SSDs, power adapters, and batteries. We can also special-order specific parts for your repair. All parts we install come with our standard warranty.

Yes! We specialize in small business IT support. Our Business Support tier includes on-site service, network setup, server maintenance, and priority scheduling. We also offer managed IT service contracts for ongoing support.